Privacy Policy

1. Information We Collect

ResponzHub ("we", "our", or "us") collects information you provide directly to us, such as when you create an account, submit incident reports, or contact us for support.

Information you provide to us:

• Account information (name, email address, password)
• Organization details (company name, role, contact information)
• Incident reports and related data
• Communications with our support team
• Payment information (processed securely through Stripe)

Information we collect automatically:

• Usage data (features used, time spent in application)
• Device information (browser type, operating system)
• Log data (IP address, access times, pages viewed)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process incident reports and facilitate incident management
• Send you technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve our platform
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in these limited circumstances:

• With your consent: When you explicitly authorize us to share information
• Service providers: With third-party services that help us operate our platform (e.g., Stripe for payments, Firebase for data storage)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers and infrastructure

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may retain certain information for longer periods as required by law or for legitimate business purposes.

6. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your account and associated data
• Export your data in a portable format
• Opt out of non-essential communications
• Request restrictions on processing of your data

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: hello@responzhub.com
• Address: ResponzHub, Data Protection Officer