What CQC expects from your incident log
The Care Quality Commission requires every registered care home to maintain a reliable record of incidents that affect the safety and wellbeing of people using the service. During an inspection, the CQC will ask to see evidence that your home:
- Records every safeguarding concern, fall, medication error, restraint event, and absconding incident
- Captures the date, time, location, people involved, and immediate actions taken
- Demonstrates a clear timeline from incident to resolution
- Shows that the right people were notified and escalation steps were followed
- Can produce a complete audit trail on demand — not at the end of the month
Paper-based logs and shared spreadsheets make this harder than it needs to be. Entries get backdated, details get missed, and finding a specific incident during an inspection can take hours instead of minutes.
Common gaps inspectors find
Incomplete records
Missing timestamps, unnamed staff, or vague descriptions that don't satisfy the regulator's requirement for a clear, factual account.
No escalation trail
The incident was logged but there's no record of who was notified, when they responded, or what actions were taken.
Paper gets lost
Incident forms filed in folders, moved between offices, or stored in a cupboard that nobody checks until inspection week.
No export capability
When you need to share incident data with a local authority, safeguarding board, or CQC inspector, you're copying entries by hand.
How ResponzHub fills those gaps
ResponzHub is purpose-built for CQC-registered care homes. It gives your team a fast way to log incidents on any device, and gives your manager a complete audit trail that's always available.
Log in 60 seconds
Pre-built templates for safeguarding, falls, medication errors, restraint, and absconding. Every required field is captured — no omissions, no backfilling.
Timestamped audit trail
Every entry is automatically timestamped with who logged it and when. Nothing can be backdated or silently edited — your inspector can see the full history.
Works on any device
Log from a phone in your pocket, a tablet at the nurses' station, or a desktop in the office. No app download required.
Export on demand
Download a PDF or CSV of any incident or date range. Share it with your CQC inspector, local authority, or safeguarding board in seconds.
Incident types covered
ResponzHub ships with templates for the incident types CQC cares about most:
Simple pricing for care homes
£29 per month. No contract. Cancel anytime. Includes unlimited incidents, all templates, PDF and CSV export, and email support.
Multi-site operators: £79/month for up to 100 users across sites with a group dashboard.
Frequently asked questions
Is ResponzHub compliant with CQC requirements?
ResponzHub provides the logging, timestamping, and export tools that support CQC compliance. It captures the information CQC expects to see during an inspection — the actual compliance responsibility remains with the registered provider.
Can I export data for safeguarding boards or local authorities?
Yes. You can export any incident or date range as a PDF or CSV file, ready to share with external bodies.
How long does setup take?
Most care homes are logging incidents within 5 minutes of signing up. No training sessions or onboarding calls required — but we're happy to help if you need it.
Does it work on the old tablets our staff use?
ResponzHub runs in any modern browser on any device — phones, tablets, laptops, desktops. No app download required.
Ready to simplify your incident logging?
Start your 14-day free trial today. No credit card required.