Terms of Service

1. Acceptance of Terms

By accessing or using ResponzHub ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

ResponzHub is a web-based incident management platform that allows organizations to report, track, and manage incidents across various industries and use cases.

3. User Accounts

Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account
• You must be at least 18 years old to create an account
• One person or legal entity may maintain no more than one free account

Account Responsibility

• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized use
• We are not liable for any loss or damage from unauthorized account use

4. Free Trial and Subscription

Free Trial

• We offer a 14-day free trial with no credit card required
• Trial limitations may apply to certain features
• We reserve the right to modify trial terms at any time

Paid Subscriptions

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• We may change subscription prices with 30 days notice
• You may cancel your subscription at any time

5. Acceptable Use

You agree not to use the Service to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use the Service for any unlawful purpose

6. Content and Data

Your Content

• You retain ownership of content you submit to the Service
• You grant us a license to use your content to provide the Service
• You are responsible for the accuracy and legality of your content
• You may export your data at any time

Our Content

• The Service and its content are protected by intellectual property laws
• You may not copy, modify, or distribute our content without permission
• Our trademarks and logos may not be used without authorization

7. Privacy and Security

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using the Service, you agree to our Privacy Policy.

8. Service Availability

• We strive to maintain high availability but cannot guarantee 100% uptime
• We may perform maintenance that temporarily affects service availability
• We are not liable for any downtime or service interruptions

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RESPONZHUB SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

10. Indemnification

You agree to indemnify and hold ResponzHub harmless from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

11. Termination

Termination by You

• You may terminate your account at any time
• Termination does not relieve you of payment obligations
• We will delete your data according to our data retention policy

Termination by Us

• We may terminate accounts that violate these Terms
• We may terminate the Service with reasonable notice
• We will provide data export opportunities before termination

12. Dispute Resolution

Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration in accordance with the rules of the jurisdiction where ResponzHub is incorporated.

13. Changes to Terms

We may modify these Terms at any time. We will notify users of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

14. Governing Law

These Terms are governed by the laws of the jurisdiction where ResponzHub is incorporated, without regard to conflict of law principles.

15. Contact Information

For questions about these Terms, please contact us at:

• Email: hello@responzhub.com
• Address: ResponzHub Legal Department